Regional Manager (Commercial / Outstation Operations)

• Regional Commercial Strategy: Own and drive the commercial sales performance, passenger revenue targets, and market share growth across assigned international outstations and Gulf markets.

• Corporate & Travel Trade Partnerships: Build and manage high-yield relationships with key corporate accounts, travel management companies (TMCs), global online travel agencies (OTAs), and government entities.

• Airport Operations Oversight: Supervise airport ground handling partners, station managers, and contract agencies to ensure seamless on-time performance (OTP), baggage delivery rates, and guest turnaround standards.

• Regional P&L & Station Governance: Oversee station operating expenditures (OpEx), commercial marketing budgets, local civil aviation compliance, and local regulatory liaison across regional territories.

Cabin Crew Talent Planning Manager

• Strategic Crew Workforce Planning: Architect, model, and execute annual and medium-term cabin crew headcount plans, roster utilization models, and hiring projections aligned with fleet expansion and route network launches.

• Resource Optimization & Productivity: Monitor crew complement parameters, flight-time limitation (FTL) constraints under GCAA CAR-OPS, and standby ratios to optimize crew operational costs without compromising service delivery.

• Talent Acquisition Synergy: Partner closely with global recruitment teams to schedule worldwide assessment campaigns, tracking candidate pipeline velocities from interview to graduation at the Etihad Training Academy.

• Attrition & Retention Analytics: Interrogate historical attrition curves, crew feedback, and operational leave patterns to build predictive talent retention and promotion pathways.

HR Policy Manager

• Global HR Policy Architecture: Design, update, and govern enterprise-wide human resources policies, employee handbooks, and terms of employment in strict alignment with UAE Labor Law, GCAA guidelines, and international labor standards.

• Cross-Border Regulatory Alignment: Continuously audit and localize airline HR policies across global outstations, ensuring statutory compliance with local employment laws in regional hubs.

• Employee Relations & Governance Advisory: Provide expert guidance to senior HR business partners and executive business leaders on disciplinary procedures, grievance escalations, performance improvement frameworks, and executive terminations.

• Policy Digitalization & Communication: Lead the rollout and digital dissemination of updated HR policies across corporate intranet platforms, authoring clear compliance briefs and change management toolkits.

Cabin Crew

• Five-Star Inflight Hospitality: Deliver warm, sophisticated, and culturally attentive guest service across economy, business, and first-class cabins, embodying Etihad’s signature hospitality brand values.

• Aviation Safety & Emergency Procedures (SEP): Enforce strict safety protocols, conduct pre-flight safety equipment checks, manage secure cabin operations during turbulence, and execute rapid emergency response or medical first aid when required.

• Service Recovery & Passenger Advocacy: Address passenger needs, resolve inflight complaints proactively with high emotional intelligence, and cater to specialized dietary and medical requirements.

• Inflight Retail & Ancillary Revenue: Execute duty-free sales and inflight commercial transactions accurately, managing handheld point-of-sale systems and inventory reconciliation.

Guest Relations Officer (Hub Operations / VIP Services)

• Premium Guest Journey Management: Deliver high-touch hospitality and end-to-end meet-and-assist services for First Class, The Residence, VIP, and elite Etihad Guest loyalty members passing through Zayed International Airport.

• Service Exception Management: Handle flight disruptions, missed connections, cancellations, and premium guest downgrades with calm professionalism, coordinating premium lounge stays, transit hotel bookings, and immediate re-routing.

• Lounge Experience Standards: Ensure first and business-class lounge spaces meet meticulous cleanliness, culinary presentation, and service delivery parameters.

• Cross-Functional Airport Coordination: Interface with baggage services, check-in leads, concierge desks, and immigration control to provide seamless passenger transitions through airport checkpoints.

Senior Materials Officer (Technical / Line Maintenance Logistics)

• Aviation Rotable & Consumable Planning: Plan, procure, and allocate critical aircraft spare parts, rotable components, avionics, and expendables supporting the Boeing 787, 777, and Airbus A350/A380 fleets.

• AOG (Aircraft On Ground) Emergency Logistics: Command rapid-response material logistics for critical AOG events worldwide, expediting customs clearance, freight movement, and outstation deliveries to minimize flight cancellations.

• Airworthiness & Regulatory Documentation: Verify that all incoming aircraft parts are accompanied by mandatory airworthiness release certificates (FAA Form 8130-3, EASA Form 1, or GCAA equivalent) before stock allocation.

• Supplier SLA & Repair Order Governance: Monitor repair agencies, component pooling partners, and aviation OEMs, tracking repair turnaround times (TAT), warranty claims, and contracted unit repair costs.

Store Supervisor (Engineering Stores / Technical Supply Chain)

• Warehouse & Bonded Store Management: Direct the day-to-day operations of airside engineering bonded stores, organizing high-bay storage, tool cribs, and temperature-controlled storage environments.

• Electrostatic & Dangerous Goods Governance: Enforce strict handling, packaging, and storage protocols for Electrostatic Sensitive Devices (ESDS) and hazardous material/dangerous goods (DG) in compliance with IATA Dangerous Goods Regulations.

• Inventory Accuracy & Cycle Audits: Conduct scheduled cycle counts, shelf-life expiry tracking for chemical/sealant compounds, and root-cause analyses on stock variances using aviation maintenance ERP systems (AMOS).

• Tool Control & Calibration Oversight: Supervise the calibrated tool repository, ensuring aircraft maintenance tooling is systematically checked out, returned, inspected, and recalibrated within certified inspection intervals.